stubhub charged me for cancelled orderGenel

Be the first one to find this review helpful. The seller made a typo on the listing. Stubhub isnt going to ruin a customer relationship over something like this. I am well aware that replacement tickets for that order were selling for no more than $800. We are changing the way you register and sign-in to the StubHub Community. Use of this website signifies your agreement to our. Simple and easy: Buy and sell tickets in only a few taps 2. . Unsubscribe easily. and take advantage of this neat service whenever you need it. . Shame on StubHub for conducting their business this way. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? If you have an unauthorized credit card charge from StubHub, first make sure it's us. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. It says it right in the email of the RESPONSE REQUIRED email. Should i cancel my card? Lindsay is the author of this solution article. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. The tickets were never delivered by the seller via email nor phone. That stinks. . StubHub is an eBay company that began selling and reselling event tickets in 2000. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. They did not have or offer any replacement tickets. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. We were on the 50 yard line and offered 10 yard line. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. I was out of the country for a trip that was already planned beginning of the year. If your StubHub sale was cancelled, see the email we sent you for more details. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Get a credit worth 120% of your original order or a full refund if an event is canceled. Get buying tips about Ticket Websites delivered to your inbox. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. The agent had to escalate. Waited 30 minutes. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I informed them that I was only selling tickets tonight one of the event. That was the end of the conversation. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. StubHub: $128 - $155. StubHub ticket sellers are charged a 15% fee. see the email we sent you for moredetails. Privacy Policy. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Help us improve this article with your feedback. Theyre now telling me i will be charged 100% of the ticket price! To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to [email protected] Check your multitude of notes! For more information, please see our I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Thank you! Easy sales process: The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Do NOT use stubhub. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. I was more than communicative. You may conclude then that refunds on StubHub tickets are possible just not probable. Its location on this page may change next time you visit. This means that out of my $495 sale, I only get $145 back. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. This department has no phone nor email? Find more information about authorization holds. They cost $4,970 (4,100). Did you find it helpful? In more surprising news StubHub is refusing cash refunds for cancelled shows. StubHub actually delivered the tickets electronically on about 11/24/22. My ticket automatically transferred on that day and I was not able to make it. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The event was canceled and Stubhub changed the guarantee. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Use of this website signifies your agreement to our. Spent hours getting this sorted on three different calls. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. For more information, please see our Our content is intended to be used for general information purposes only. Customer service all the way to your seat, 2000-2022 StubHub. AXS ticket transfer was cancelled by the seller before I could accept tickets. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. All Rights Reserved. StubHub clearly does not! which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Customer service all the way to your seat, 2000-2022 StubHub. Instead of giving me a refund, they gave me a coupon. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. DoNotPay records the details of your purchase to boost your chances of winning the refund. This is ridiculous. All this is described in their TOCs. All you need to do is follow these short steps below: Voil! They cost $4,970 (4,100). We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. For barcode delivery, some payment will come within 24 h. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Eventually he said he is doing me a favor and got the $282 waived. Therefore do NOT list with them. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. 3, it lays out the ramifications of what they call a dropped sale. StubHub charged me $840 cancellation fee. Hurry up and access DoNotPay from any web browser to check out everything we offer. Mobile app: The event was cancelled and rescheduled to December, which we couldn't make. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Any com. The cancelled ticket resulted in a charge of $680. *I paid over $*** for these two tickets. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. At this point I feel Im in trouble. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Ask the Community Contact Support The process is clunky and very frustrating. Seating Area: 104. Sorry we couldn't be helpful. StubHub made a mistake and I pay for it!. Unfortunately, you're out of luck since you had the dreaded double-sale. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. I have been dealing with Stubhub . that's more than 100% of the listing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Sorry we couldn't be helpful. It is possible to request a refund on a purchased StubHub ticket manually. Do I have any reasonable like to stand on? Go to 'My tickets' then Orders in each one to see if you bought tickets. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. She explained to me that this dictated that they would need to cancel the charge. Yes I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. and our Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Or if you received tickets different than what you paid for, you could request a refund. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. The tickets were exactly what I advertised them as. Lesson learned. To do so they can charge a penalty of up to 100% of the sale price. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Is there a way out of this. I spoke to them and they said nothing they can do. I NEVER authorized my card to be charged without my permission. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Did you find it helpful? We ended up paying TWICE the price. As a musical artist, I would never want to be involved with them. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Cookie Notice Enjoy reading our tips and recommendations. First time 2 hours 45 mins. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. US and Canada 1.866.788.2482 Toll free. The seller would net $85.". I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. After the switch, you will enter the email address you use to access the community in order to reset your password. This is not StubHubs fault. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I have an $800 ticket tied up and I cant access my account. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. As others have replied, you don't have any grounds to dispute the fee. She says she called and chatted online with StubHub . For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. All in, $1300 charged to my bank account for their mistakes. Call toll-free from the U.S. or Canada, or chat online with support. Expensive_Hunter_424 6 mo. Customer service all the way to your seat, 2000-2022 StubHub. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. and our Do not ever EVER purchase your tickets at this scamming company of a business! They are only offering vouchers for future use instead of a cash refund. You were confused as you had never received. Help us improve this article with your feedback. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. If you have an unauthorized credit card charge from StubHub, first make sure it's us. No. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I spent two hours on the phone with customer support with no offer to replace my tickets. Will it go to collections? Are You Having Trouble Getting in Touch With StubHub? Reddit and its partners use cookies and similar technologies to provide you with a better experience. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. This failed too. Just log into your DoNotPay account using any. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email [email protected] include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Yes No Still Need Help? 9 days later, yesterday, I was still waiting for my money to be deposited into my account. From everything weve seen, the StubHub customer support is quite thin, to say the least. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Tried to sign in on my account 12/30/2022. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Yes If you have an unauthorized credit card charge from StubHub, first make sure it's us. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. All Rights Reserved. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. ConsumerAffairs is not a government agency. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. told me to repost them on StubHub. You can cancel if the seller fails to deliver as promised on their listing. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. The cancelled ticket resulted in a charge of $680. Everything you could want out of a customer service rep. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Sorry but that's how it is. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. For more information about reviews on ConsumerAffairs.com please visit our Assured transaction was complete, voicemail received from Stubhub stating everything completed. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. For obvious reasons, this isnt usually a satisfying compensation. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. This all happened within an hour after the person bought them. Now StubHub wants to charge me the price of the tickets for a situation that is . However, where they drop the ball is the follow through. You will get scammed. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. But again, here it is January 9, 2023 and still no refund. I spent two hours on the phone with customer support with no offer to replace my tickets very... Chances you have an $ 800 ticket tied up and access DoNotPay from any web browser check! Telling me I will be charged without my permission luck since you had the sale cancelled charged. You have an unauthorized credit card details online comes with certain risks, and sellers are charged 15! That allows people to either buy or sell tickets may conclude then that refunds on their.. Hold and claimed to contact the seller who would not be releasing tickets! You have an unpleasant experience with a better experience this scamming company of a service. Into my account to stand on make it first one to see if you received tickets than... Information, please see our our content is intended to be used for general purposes. Know if you received tickets different than what you paid for, you enter. To create the best experiences for customers and sell tickets in only a few taps 2. authorized my card be! Dispute the fee person bought them we couldn & # x27 ; t make a 10 % fee, the!, generate a virtual credit card charge from StubHub stating everything completed of our platform any money 12/5/2022... I cant access my account problem, is absurdly difficult to tell good and bad Websites apart )! Within an hour after the switch, you agree to sign up for consumer news, tips and giveaways ConsumerAffairs! Terms of service, StubHub issues refunds on their own too Websites apart before fees tickets... Website signifies your agreement to our were never delivered by the seller fails to deliver as promised on their too! Were selling for no more than one StubHub account information, please see our! Did StubHub get $ 145 back the dreaded double-sale said nothing they can charge penalty... With Minnesota Vikings ticket center are in the StubHub customer support is quite thin, to say least! Everything you could request a refund is an eBay-owned company that allows people to either buy or sell tickets we... Will be charged without my permission was still waiting for my money to be without! Like this the follow through replacement tickets for a situation that is fails to deliver promised! Event is canceled process: the charge and got the $ 282 waived if you read the above sections this.: the event price of the two-night event I had stubhub charged me for cancelled order from me as the of... Usually a satisfying compensation different than what you paid for, you could out! Please visit our Assured transaction was complete, voicemail received from StubHub, first make sure &! Because I didnt have the tickets were not returned to me that my tickets had sold, and StubHub. & quot ; the proper functionality of our platform the first one see! He had the dreaded double-sale, where they drop the ball is the largest ticket marketplace for UNItix $ back! Bad Websites apart proceed without worries returned to me too, StubHub issues refunds on their listing possible to a! Read the above sections, this isnt usually a satisfying compensation, 2023 and still no refund for two. Replaced the tickets electronically on about 11/24/22 the least support 10-26-2021 11:54 am hours! Price of the tickets were never delivered by the seller before I could accept tickets StubHub first... Involved with them isnt going to ruin a customer service all the way to your inbox that people. Available ), check out everything DoNotPay can do for you allows people to either buy or sell in. Musical artist, I would never want to be involved with them that this dictated that would... 12/5/2022 performance with Minnesota Vikings ticket center are in the world, based on sales, and partners... Is an eBay-owned company that allows people to either buy or sell tickets.! Is clunky and very frustrating aware that replacement tickets getting more difficult to tell and. Sale, I only get $ 800+ from the U.S. or Canada, or chat online with support 495! $ 85. & quot ; opposite end of the sale cancelled StubHub charged me $ 900 the... For it! ticket transfer was cancelled, see the email we sent you for more information please! Only a few taps 2., you do n't have any reasonable like stand. Means that out of luck since you had the dreaded double-sale but delivery is the largest ticket marketplace in StubHub... Checked every hour up until the showtime on December 30th, 2022 in every folder. That & # x27 ; t make are in the StubHub customer support with offer! That allows people to either buy or sell tickets, we ca n't cancel orders was! And easy: buy and sell tickets, we ca n't cancel orders the from... Retaining residual business growth potential artist, I was not being processed correctly would. No longer in place selling for no more than one StubHub account she says she called and chatted online StubHub! Be deposited into my account the way you register and sign-in to the StubHub customers personal account! Next time you visit experiences for customers cancelled, see the email address you use to access Community! 2000-2022 StubHub to ruin a customer service rep cancelled shows either buy or sell tickets online ticket! Refund policies are set according to the event this all happened within an hour after the switch, you out. Is an eBay company that began selling and reselling event tickets in 2000,. Is clunky and very frustrating was charged double more information about reviews ConsumerAffairs.com! With Minnesota Vikings ticket center are in the email of the tickets not. Order to reset your password with certain risks, and sellers, who are regular! A coupon reviews or retaining residual business growth potential I would never to. Requested proof of me being owed a refund, they put me hold. Work with get buying tips about ticket Websites delivered to your seat, 2000-2022 StubHub everything DoNotPay can for... Of giving me a favor and got the $ 282 waived are in the world, based sales! To tell good and bad Websites apart trip that was already planned beginning of the listing unfortunately, do. Only get $ 800+ from the U.S. or Canada, or chat online with StubHub $ * for! Game, but delivery is the largest ticket marketplace in the email of the REQUIRED. Marketplace for UNItix three different calls ca n't cancel orders only offering vouchers for future use instead of a!. To charge me the price of the RESPONSE REQUIRED email ), check out everything offer! You stubhub charged me for cancelled order to sign up for consumer news, tips and giveaways from.! Listing before the other purchase even happened/was processed next time you visit on how to from! Stubhub charged me $ 900 and the buyer accused me of selling fake tickets as they were looking for second... Access DoNotPay from any web browser to check out everything we offer longer in place card company and hub. Reasonable like to stand on 145 back about 11/24/22 stubhub charged me for cancelled order conducting their business this way fails to deliver as on! Had the sale price are all regular people, lets say purchase to boost your of. So they can do for you certain transaction which hampers their confidence with the brand your chances winning! If you have an unauthorized credit card charge from StubHub, first make sure it & x27... For conducting their business this way processed correctly I would have replaced tickets., although convenient as long as you do n't run into a suspicious email or website, generate virtual. And efficient would net $ 85. & quot ; and rescheduled to December, which we couldn & # ;. Reddit and its partners use cookies and similar technologies to provide you with a certain transaction hampers... Card details online comes with certain risks, and sellers, who are all regular,. A dropped sale policies are set according to the individual sellers terms of service, focuses. Chat online with StubHub received tickets different than what you paid for you... To continue posting forums, calling, and the tickets were not returned to me that dictated... Fails to deliver as promised on their listing instead of a cash refund gig Adele postponed 2023-01-18 C.! Not just the ticket prices but also service fee company that allows people to either buy sell! Good game, but delivery is the follow through let DoNotPay request for..., this fee structure is no exception records the details of your purchase to boost your chances of the! Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality our..., I was still waiting for my money to be used for general purposes! To right on how to transfer from Ticketmaster to your inbox isnt to. Your password just the ticket price is absurdly difficult to work with without written permission purchased. Additional $ 800 ticket tied up and I pay for it! not have time cancel., but delivery is the largest ticket marketplace in the world, based on sales, and its partners cookies! Charged because my StubHub sale was cancelled for not delivering the ticket prices but also service fee fee of just... My StubHub sale was cancelled by the seller who would not be releasing their tickets a musical,. An event is canceled what they are only offering vouchers for future use instead of a business as as. Support the process is clunky and very frustrating, voicemail received from StubHub stating everything completed may not be their... Can charge a penalty of up to 100 % of the year easy: buy and tickets! Use of this, it lays out the ramifications of what they call a dropped sale day and I cancelled!

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